Customer Survey Customer Survey Give us your feedback! Customer Visit InformationDate of visit Was this your 1st visit to Desert Embers? Yes No How often do you shop at Desert Embers? Less than once a month 1-2 times per month 3-4 times per month Weekly Multiple times per week How did you hear about Desert Embers? Friend/family Social media Google/search Website Highway/signage Event/community activity Other Did you enter the Dispensary on your visit? Yes No Overall ExperienceOverall experienceVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedCustomer serviceVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedStaff friendlinessVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedStaff knowledgeVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedSpeed of serviceVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedCheck out processVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedProduct selectionVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedProduct availabilityVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedPricing/valueVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedStore cleanlinessVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedStore atmosphereVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedParking/accessibilityVery SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedOverall, how likely are you to recommend Desert Embers to a friend?1 – Not likely2 – Somewhat likely3 – Neutral4 – Likely5 – Extremely likelyProduct InformationWhat product categories do you purchase? Flower Pre-rolls Vapes/cartridges Concentrates Edibles Tinctures Topicals Beverages Capsules Accessories What product category would you like too see more of? Flower Pre-rolls Vapes/cartridges Concentrates Edibles Tinctures Topicals Beverages Capsules Accessories What product characteristics are most important to you? Price THC potency Terpene profile Flavor Brand Strain/type Effects Product freshness Package size Value How satisfied were you with the product(s) you purchased today?Very SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedWere you able to find what you were looking for? Yes Mostly No What were you looking for?Pricing & PromotionsHow would you rate our prices? Excellent Good Fair Too high How often do you look for specials/promotions? Every visit Often Sometimes Rarely Never Which promotions interests you the most? Percentage Discounts Buy-one/get-one Loyalty rewards Daily specials Product bundles Holiday/event promotions Wha type of deal would make you shop at Desert Embers more often?Are there products you would purchase if the price were lower?Did a staff member help you today? Yes No How would you rate their knowledge?1 – Poor2 – Below average3 – Average4 – Good5 – ExcellentHow would you rate their friendliness?1 – Poor2 – Below average3 -Average4 -Good5 -ExcellentHow would you rate their product recommendations?1 – Poor2 – Below average3 -Average4 -Good5 -ExcellentHow would you rate their professionalism?1 – Poor2 – Below average3 -Average4 -Good5 -ExcellentDid you receive enough information to make your purchase? Yes No Did a staff member recommend a product that you ended up being satisfied with? Yes No Was there anything our staff could have done better?Did you experience a problem during your visit? Yes No Customer ComplaintWhat type of issue? Customer service Product quality Product availability Pricing Checkout Website/menu Wait time Store environment Other Please tell us what happened.Would you like management to contact you? Yes No NameEmail
